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Notifications 28 Nov 2025

Service Interruption Due to External Exchange Issue ON 28 November 2025

NOTIFICATIONS

We are writing to keep you fully informed that we are currently experiencing disruption to certain instruments due to an issue with an upstream external exchange. Please be advised that this is an industry-wide incident originating from an external provider and is unrelated to our platform.

During this time, you may encounter temporary interruptions to pricing feeds or difficulties in processing orders. Please rest assured that our team is closely monitoring the situation with the relevant providers and will restore full services immediately upon recovery.

We sincerely apologize for the inconvenience and deeply appreciate your patience.

If you have any questions about these changes, or require assistance, please do not hesitate to contact [email protected].

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