纠纷解决方式

Vantage致力于为我们的客户提供优质的服务。客户的意见、建议和关注点都对我们至关重要。

如您对Vantage提供的服务不满意,请尽快致电 +442080363883 或通过电子邮件 [email protected] 与我们的客服团队取得联系。

如果您有交易方面的纠纷,可以通过 如果您有交易方面的纠纷,可以通过 点击此处 完成交易调查以相关请求。为了及时地解决相关交易问题,在纠纷发生后,请您尽快填写并提交。

一旦对交易进行了彻底的审查,我们会与您联系并以详细的内容针对您提交的问题进行解释。

为了帮助我们尽快调查,并尽可能较少给您带来不便的前提下为您解决投诉,请确保您向我们提供了尽可能多的信息,包括:

  1. 1您的姓名,出生日期和地址
  2. 2您的交易账号和订单号
  3. 3关于您投诉的详细描述
  4. 4您对于我们帮您解决纠纷的细节要求
  5. 5任何相关文件的副本,例如信件、屏幕截图、交易细节等
  6. 6日间方便接听的电话号码,以确保我们能够联系到您

The Financial Commission and Compensation Fund

Vantage is a member of the Financial Commission, an independent external dispute resolution organisation which specialises in resolving disputes and complaints for the forex market. The Financial Commission also provides additional protection for traders through the Compensation Fund which acts as an insurance for members’ clients.

In the event of an unresolved dispute with Vantage, clients may refer the complaint to the Financial Commission as per the Client Agreement. The Compensation Fund covers judgements issued by the Financial Commission of up to €20,000 per client (Terms & Conditions apply).

For more information, please refer to the website of the Financial Commission (https://financialcommission.org/) and our Client Agreement.