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Your Trading Queries, Resolved Here.

  • 1

    Who is Vantage?

    Vantage is a regulated Forex broker, providing traders access to the global Forex market through top tier FX liquidity providers.  With Vantage, you will experience super-fast Forex execution, as well as interbank grade, RAW ECN spreads.  We give clients access to Forex markets through stable Forex trading platforms including MetaTrader 4, WebTrader and multiple mobile trading apps for iPhone and Android devices.

  • 2

    What markets can I trade on MT4 with Vantage?

    With Vantage, you can trade a multitude of Forex, CommoditiesIndices and Share CFDs from the industry-leading MT4 platform

  • 3

    Is Vantage Regulated?

    Vantage is an ASIC regulated Forex Broker. Under Australian Securities and Investment Commission (ASIC) regulation, Vantage guarantees absolute transparency across all Forex trading operations.

  • 4

    Are funds in my Vantage trading account safe?

    Clients’ funds are held in a segregated account with and AA – rated Australian Bank, who are one of the 4 largest financial institutions in Australia otherwise known as the Big 4 and boast a market capitalisation of $93 billion.  They constantly rank in the top 20 safest banks in the world.

  • 5

    Where are the Vantage trading servers located?

    A strategic partnership with Equinix provides Vantage with a fibre optic network solution which connects our Forex trading servers worldwide.  This guarantees lighting fast execution on every trade.

  • 6

    Do you accept clients from the US?

    Due to CFTC regulation, US traders are unable to trade with non US brokers.  As we are based in Australia and strictly regulated by the Australian Securities and Investment Commission (ASIC), CFTC regulations mean that Vantage is unfortunately unable to accept clients based in the US.

  • 7

    What liquidity providers does Vantage use?

    Vantage is a true STP/ECN Forex broker.   This means that we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market.  These prices are provided by the top tier investment banks listed on our Regulation page, including J.P.Morgan, HSBC, RBS, Citibank, Nomura and Goldman Sachs.

  • 8

    Do you accept clients from outside Australia?

    We do not accept clients residing outside of Australia.

  • 1

    How can I open a Free Vantage demo?

    To open a FREE $100,000 Vantage MT4 or MT5 demo account, click the blue ‘Demo Account’ button at the top right hand corner of every page.  Simply fill in your details and submit the form.  You will then be able to instantly download MT4/MT5 and start learning to trade Forex.

  • 2

    How long does a Free Vantage demo account last?

    Each Vantage MT4 demo account lasts for 30 days before your login will expire.  We encourage our new traders to demo trade until they are comfortable with both the Vantage MT4 platform as well as their own trading strategy.  If you require a non-expiring demo, please don’t hesitate to send us an email.

  • 3

    How can I open a live Forex trading account with Vantage?

    To open a Vantage MT4 live account, click the red ‘Live Account’ button at the top right hand corner of every page.  Complete the forms, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

  • 4

    How long does it take to open a live Forex trading account with Vantage?

    The online forms required for a live Forex trading account are fast and easy to complete.  If you submit the accompanying required proof of identity documentation when you submit the form, you can be set up and trading within 24 hours.

  • 5

    What documentation do I have to provide to open a live Forex trading account with Vantage?

    To open a live Forex trading account, Vantage’s AML and CT regulations require some proof of identity documentation to be submitted alongside your application.  Using a smartphone, digital camera or scanner, simply email us a clear picture of the required documents to [email protected]

  • 6

    Does a live Forex trading account with Vantage cost anything?

    There are ZERO account opening or maintenance fees on all Vantage live Forex trading accounts.  This ensures that you are able to fund and trade your capital at your own pace with no pressure from Vantage.

  • 7

    How can I deposit funds into my Vantage MT4 trading account?

    Vantage clients can fund their account in a number of ways all found on our deposit page. Please click the button next to your required funding type and log into the secure Vantage client portal to finalise your deposit.

  • 8

    What is the minimum deposit needed to open a Vantage live Forex trading account?

    The minimum deposit that Vantage can accept are $200 for all Standard accounts and $1000 for RAW account.  Just remember that you can open and keep a live Forex trading account with a $0 balance.

  • 9

    Is my Credit Card verified for deposits?

    The first time you use a credit card for deposits into your live MT4 trading account, it must first be verified.  Using a smartphone, digital camera or scanner, simply email us a clear picture of the front of the credit card to [email protected]

  • 10

    How can I withdraw funds from my Vantage MT4 trading account?

    Vantage clients can withdraw funds from their account online. Simply click the button at the bottom of our withdraw page and log into the secure Vantage client portal to complete your withdrawal.

  • 11

    How long does it take to deposit/withdraw funds?

    Vantage does everything it can to make sure our clients receive their funds the same day that they make their withdrawal request.  For withdrawals received prior to 19:00 AEST (09:00 GMT), the request will be processed on the same business day.

  • 12

    Does Vantage charge any fees on deposits/withdrawals?

    Vantage does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of Vantage.

  • 13

    What is the difference between a Standard and RAW Account?

    Compare the difference between our Standard and RAW trading accounts by using the table at our compare Forex trading accounts page.

  • 14

    What is the maximum leverage I can get on a Vantage live Forex trading account?

    Vantage’s standard Forex leverage starts at 100:1. The maximum Forex leverage Vantage may offer is up to 500:1.  This is only for approved accounts but if your trading strategy requires higher leverage, you may request a change of leverage here.

  • 15

    Can I change my leverage on my Vantage trading account?

    Simply log-in to the secure Vantage client portal, click the ‘My Accounts’ button in the left hand menu, find the MT4 account you wish to change leverage on and click the small gear cog icon that is within the table to request a change.

  • 16

    Can I change my Vantage Forex trading account type between Standard and RAW?

    If after comparing  our Forex Trading accounts, you require your live MT4 trading account to be changed between Standard and RAW, simply contact us by phone, or email us at [email protected]

  • 17

    When will I receive Account Statements?

    Daily account statements will only be emailed to you on the days that your MT4 trading account has experienced trading activity.  You will also receive a monthly account statement on the first day of every new month regardless of trading activity.

  • 18

    What is the level my account must reach to be stopped out via margin call?

    Vantage will alert you via your MT5 or MT5 Terminal when the ‘Margin Level’ reaches 80%. If your Margin Level drops to 50%, then your position will be automatically closed via a margin stop out.

  • 19

    Can I go long and short the same market, at the same time? (Can I hedge?)

    Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all live Vantage MT4 accounts.

  • 20

    What if I’ve forgotten or want to change my password?

    Inside your Vantage MT4 platform, select Tools > Options, then select the Server tab and then Change.  For security reasons, if you have forgotten your password, it can only be reset by the Vantage Support team.  Please call or email [email protected]

  • 21

    How can I find my Investor Password?

    Inside your Vantage MT4 platform, select Tools > Options, then select the Server tab and then Change.  From here you can use your master password to create an investor password by ticking the change investors password box.

  • 22

    Does Vantage accept funds from third parties?

    No. Vantage does not accept funds from or send funds to third parties.

  • 1

    What platforms can I trade Forex on with Vantage?

    Under Vantage’s partnership with MetaQuotes,Vantage offers Forex, Commodities, Indices and Share CFDs on the industry leading MetaTrader 4 platform. The Vantage MT4 platform becomes even more powerful once SmartTrader Tools are installed and it is connected to deep FX liquidity pools via the custom made oneZero™ MT4 Bridge, increasing execution speed and price transparency for all clients.

  • 2

    Can I access my Vantage MT4 Forex trading account on my mobile?

    Vantage offers its traders the official MT4 mobile app, allowing you to trade anywhere, anytime. Gain fast and stable access to your Forex trading account via the official MetaQuotes mobile application. This app is available across all mobile platforms including both Apple and Android.

  • 3

    Can I access my Vantage MT4 Forex trading account on any web browser?

    Vantage offers the cloud based, official MT4 WebTrader Platform to all our clients.  Gain fast and stable access to your MT4 trading account from any web browser window, wherever you may need to manage trades from.

  • 4

    Can I use MT4 on my Mac?

    Vantage has developed a unique solution for Apple users, allowing them to fully exploit the powerful capabilities of the MT4 platform on their iOS based devices. Installed directly on your Mac, this version works seamlessly and includes all the same features as its Windows based counterpart. Forex traders using MT4 for Mac, have the ability to run Expert Advisors and all custom made FX Indicators.

  • 5

    What server time does Vantage run on?

    Vantage servers run on the GMT+2 time zone.  This can be found in your Market Watch time on your MT4 trading platform.  If you use an Expert Advisor (EA) which requires the GMT offset to be manually entered, please check that this has been completed.

  • 6

    Can I change the time on my Vantage MT4 Charts?

    The trading platform time cannot be changed via the Vantage MetaTrader 4 (MT4) interface.  If you download and install custom indicators that claim to do this, you will have problems with some platform settings as our servers will no longer line up with yours.

  • 7

    What is the difference between the bid and ask price?

    The ‘ask’ price is that at which sellers are willing to go short a Forex currency pair.  It is otherwise known as the ‘offer’.  The ‘bid’ price is that at which a buyer can go long a Forex currency pair.

  • 8

    Does my chart show the bid or the ask price?

    By default, the Vantage MetaTrader 4 platform displays the bid price.  If you wish to also display the ask price, right click your chart, select ‘properties’, go to the ‘common tab’ and check the ‘show ask line’ box.

  • 9

    Why can’t I see all currency pairs in the Vantage MT4 Market Watch?

    If you can’t see all the Forex, CommoditiesIndices and Share CFDs symbols that Vantage offers in your Market Watch, they may just be hidden.  Simply right click anywhere inside the Market Watch and select ‘show all’.

  • 10

    How do I find the latest swap rates on MT4?

    Inside the Market Watch window, right click on the specific Forex currency pair you are looking for and select ‘specifications’.   This will bring up all contract specifications for the Forex currency pair which includes both long and short swap rates.

  • 11

    Why do I get charged a higher swap rate on FX positions on a Wednesday?

    This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday.  Swap is therefore charged for the extra 2 weekend days.

  • 12

    What do I do if I see the message ‘invalid account’?

    If you are seeing this message on a Live account, this means you have entered an incorrect login or password.  Simply contact us and we will instantly reset your password.

    If you are seeing this message on a Demo account, your 30 day license may have expired. Either move to a Live account, or contact us for a non-expiring demo account.

  • 13

    What do I do if I see the message ‘trade context is busy’?

    When trading in MetaTrader 4 (MT4) and the ‘Trade Context is Busy’ message appears, it generally means that it is trying to process two orders at the same time.  To resolve this issue, simply close and reload your MT4 trading platform.

  • 14

    Can I open multiple MT4 trading accounts?

    If you are an existing client and wish to create an additional MT4 account login, please complete the form on our request an additional MT4 login page.  We allow for a maximum of 5 logins per client.

  • 15

    Can I download another Vantage MT4 platform?

    If you require another Vantage MT4 platform for another computer, simply contact us and we will email you another MT4 installation file for you to use on as many different computers as you please.  Remember the official MT4 WebTrader platform allows you to access your account from any web browser, anywhere, anytime.

  • 16

    How to speed up your MT4 platform?

    We’ve recently added a variety of new products, so now you can access on over 120 trading instruments on MT4 and MT5. It’s important to remember, that depending on your computer’s processing speed, your internet connection, and the amount of charts open, you may experience some issues with the speed at which your MT4 platform operates due to the increased bandwidth required for the additional instrument data. Here are a few ways that you can minimise potential speed issues.

    1. Reduce the number of open charts you have.



    2. Hide any unused symbols in your Market Watch.



    3. Custom Indicators / EAs

    Quite often, poorly coded or resource intensive custom indicators and EAs can cause significant lagging and performance issues on your MT4/MT5 platform. Even more so when applied to numerous charts. If you are experiencing lagging or performance issues, you may need to remove custom indicators or EAs from your charts.

  • 17

    How to change your password?

    1. Login to your Client Portal here

    2. Select ‘My Accounts’

    3. Click on your trading account

    4. Enter your existing password

    5. Enter and confirm your new password

    6. Press ‘Confirm’

  • 18

    How to reset your password?

    1. Login to your Client Portal here

    2. Select ‘My Accounts’

    3. Click on your trading account

    4. Select ‘Forgot Password’

    5. Press ‘Confirm’

    6. Check your registered email for the temporary password. If you are unable to see the email, please ensure you also check your Spam folder.
    Use this temporary password in the “Old Password” Field
    Type in your new password and confirm your new password

    7. Press ‘Confirm’